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CS Index in professional services business.

 
Author mironov
Member 
#1 | Posted: 9 Jun 2006 01:10 
Dear All,

Please advise any resource with a good methology of measuring a custioer satisfaction index when dealing with key account in a professional services business.
I mean we do have CS survey but we want to have a general index to measure the CS.

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 CS Index in professional services business.

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