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Frontline Customer supprt - switchboard

 
Author Dan1c
Member 
#1 | Posted: 6 Aug 2008 00:52 
Hi
I manage frontline for a rather large group and we have achieved success in terms of customer satisfaction, the powers that be have brought the switchboard under us, can anyone assist in terms of training sites to visit, or ideas on how to make the swithchboard world class.

Most serches just bring up technology for the switchboard.

eagerly awaiting some replys.

thanks and hello from S.A

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Frontline Customer supprt - switchboard

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