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Retraining CSR's on new system

 
Author Chaunda
Member 
#1 | Posted: 9 Jan 2008 10:55 
Good Afternoon! I am currently in the process of putting a manual together to explain how to use a updated system and I was interested in doing it through self directed learning, but I have NEVER used this training technique, but would like to use it because I am retraining them. Does anyone have any information on self direct learning or Problem based learning?

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Retraining CSR's on new system

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