I'm looking for some CS/CRM books to read and am in a web 2.0 company where we serve online games/entertainment tools to customers using it for entertainment and will brand it with the sponsor's name.

If you are an expert or have read a few of these books, will you please respond and let us all know which you think are the best and which are a waste of time?

Thanks!

Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition (Paperback)

Branded Customer Service: The New Competitive Edge

Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies (Paperback)

Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, Fourth Edition (Paperback)

E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away

Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company (Taking Control Series)

Competing for Customers and Capital (Hardcover)

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (Paperback)