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Customer Service Question

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Lisalou
Member
#1   Posted: 12 Mar 2018 10:52
 


I'm interviewing for customer service reps and I'd like to know what's the most important questions I should be asking?

Mike123
Member
#2   Posted: 10 Apr 2018 06:55
 


Hi,

Ask the candidates to give an example of a time when they solved a customer's problem by giving excellent customer service.

Good luck :-)

Mike

Ayla
Member
#3   Posted: 20 Apr 2018 08:09
 


HI Lisalou,

The #1 thing you want to ask is questions that give you insight into their engagement (i.e. their willingness to show up and go the extra mile) and into their ability to be customer focused. I'd recommend looking into Behavioral Interview questions for customer service reps to get some ideas.

In the hopes its helpful, if you are looking for a general guide on Customer Service (challenges, how to be successful, etc.), check out [url=https://www.merlinguides.com/blog/customer-success-director-best- practices/][/url]

Avinashappy
Member
#4   Posted: 30 May 2018 04:52
 


Lisalou:
I'm interviewing for customer service reps and I'd like to know what's the most important questions I should be asking?

Hi,

In this post, we have discussed a major pain point in customer support - to build a great team. We have discussed how to hire for customer support. Also, you can download the free excel score sheet for measuring the candidate.

https://blog.kommunicate.io/how-to-hire-for-customer-support-service-8 a0b7251d9ea

Hull
Member
#5   Posted: 30 Aug 2018 03:59
 


Lisalou
Would a good way to build a good team..

Be hiring to fill each of the 12 archetypes?

I find that is really efficient to run the floor that way.

As you can just rely on synergy!

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