#1 Posted: 10 Dec 2017 23:29
Latest Playbook on Customer Journey Mapping: https://goo.gl/BV5iX5
Topics covered in the playbook:
What is customer jouney map?
Who can get benefitted?
Why to use a customer jouney map?
Key elements of a customer jouney map
Steps to develop a customer jouney map
Guidelines for creating successful customer jouney maps
You can download the playbook here: https://goo.gl/BV5iX5