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How much (customer service) is good enough?

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johnny458
Member
#1   Posted: 23 Jun 2014 08:46
 


I have a relatively simple question - how much customer service is "good enough"? Or is there a limit? How often do you deal with customers who think they can push you around as much as they want? And where do you draw the line and tell them - customer service is a two way track and for support personnel to be able to help customers better, there must be equal commitment to the same by the customers themselves.

I deal with such customers often in my day to day interactions and when I started noticing that these customers started coming up with unreasonable demands I had to point them to the established support process followed by my company. Of course, it didn't go down too well with them. What could have been done to handle this better? Any thoughts?

AmandaByart
Member
#2   Posted: 2 Oct 2014 01:24
 


The age old saying of "the customer is always right" will always ring true, however there can be times where the customer is genuinely, flat out, wrong.

You shouldn't be in the mindset of offering "good enough" customer service, you want to try and exceed the "good enough" level and break through to the "exceptional" level, if you can!

If your customer is demanding support outside of your SLA then all you need to do is (politely!) point them in the direction of the agreement and (politely!) explain why you cannot deliver their requests

tamika1978
Member
#3   Posted: 7 Oct 2014 18:16
 


I understand you 100 percent If you got a customer that don't like the rules of the store or company and you try to work with them but what you are doing is not good enough so they want to talk to a manger so you call one. And so the manger comes and you tell them the whats going on and so the manger say you should have just taking of the customer so why have rules if we are going to brake them. And then manger looks at you like you did something wrong so if one brakes they rules then all customer will want to do the same

michael611
Member
#4   Posted: 24 Oct 2014 02:03
 


In any business it is best

michael611
Member
#5   Posted: 24 Oct 2014 02:04
 


In any business it is best if we always give to the customer what's good enough for them and be patient all the way to serve all you can!

AnnaDMC
Member
#6   Posted: 27 Oct 2014 03:29
 


As long as you do everything within your power to deliver the best customer service you can, there is no more you can do. Sometimes you do have to suffer from the odd complaint. Complaints usually make up an incredibly low percentage of your customer base.

Ensure you ask customers for testimonials where possible to ensure you can showcase how good your service really is.

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