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Customer Service Manager Forum / Who's Who /

Customer experience

Author Message
christinenn
Member
#1   Posted: 2 Feb 2013 13:44
 


Joining to get insights on how to improve customer experience and customer service

tamika1978
Member
#2   Posted: 8 Oct 2014 15:41
 


Yes customer service has been my job for about 1o years nad we are all ways looking for new way to dill with customer sevices welcome.

michael611
Member
#3   Posted: 29 Oct 2014 00:16
 


Yes, customer service is another term for great dealing with others, being hospitable, accommodating and empathetic.

Jonathan111
Member
#4   Posted: 6 Apr 2015 03:07
 


What do you thinks of getting high-quality customer experience with the help of a contact center? I think that more operators is good for receiving and processing call from my company's clients. That's why I've decided to use http://dialogmarket.com/ call center solutions. Is it ok for improving customer loyalty?

ianmac
Member
#5   Posted: 24 Jun 2016 12:40
 


I work with customer support managers and directors on a daily basis at Answerbase. I have found that the more transparent you can be with your customers the better. It's also important to find multiple ways to meet your customer information needs. Having a ticketing system isn't enough any more, and a ticketing system shouldn't be the only means of customer support. Having a space online for customers to ask questions, receive quality answers, and browse relevant content and articles is great way to continually meet your customers information demands and needs. You can start with a controlled "community" and then, when it makes sense to do so, up it up to select customers, product evangelists, and other SME's to contribute as well. Not only does this add transparency, but will heavily reduce incoming inquiries so you can save time and resources.

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