Hello everybody! I'm Kevin Plata from Manila, Philippines. I'm a freelance Trainer and Change Management Specialist. I have a challenge right now with a newly formed call center company i'm consulting with, management wanted the service agents be taught with Emotional Intelligence techniques particularly on the area of Customer Service. Any resource and tips as well as readings would be greatly appreciated. Thanks in advance. My direct e-mail is rkevinplata@yahoo.com.
Looking forward to interacting with you great people!