CSM Website


The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Customer Service Forum Customer Service Manager Forum / Customer Service Forum /  
 

Are You the Owner?

 
Author Shephyken
Member 
#1 | Posted: 16 Nov 2011 07:29 
At many of my presentations, I'll leave time at the end for the audience to brainstorm the ideas and take-aways they plan to implement as a result of what they heard in the speech. At a recent presentation for the Vail Valley Partnership in Vail, CO, Clark Walsh an employee at Old Forge Pizza made a great comment:

"I want to be so good that my customers ask me if I am the owner."

Why would a customer ask that? Because of Clark's positive attitude, the excellent service he delivers, the way he treats fellow employees, and more.

At least several things are happening here:

One, Clark respects and admires the owner.

Two, Clark finds the customer's comment to be a compliment.

And three, the owner of the restaurant has obviously set a good example, one that Clark wants to emulate. By the way, this one is important. An owner must be a good role model, a mentor and leader. I've seen plenty of owners/leaders who don't set good examples with a "do as I say, not as I do" management style.

Regardless of the size of your company, it doesn't matter who you are or what you do, act like an owner.

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Are You the Owner?

Your Reply Click this icon to move up to the quoted message

 

 ?
Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.

 

 
 ⇑