I will base around a fictional report.
Customer says: Your site shows this store at (Wrong location). It is clearly listed as being at (right location).
Customer service response usually states thanks for contacting us, thanks for reporting the bug and thanks for your patience, as indicated by the fake response below:
Thank you for contacting (company name) Support.
It appears you may have discovered a bug in our system! We will get this escalated to our development team right away.
We appreciate your patience while we resolve this issue.
So, after this response do you, or does your company, respond back to user on any regular basis until the bug is fixed? Does it send a general announcement to the whole user base saying a bug has been fixed once it actually *has* been fixed? Please reply with your professional thoughts on this as I am trying to pinpoint what the highest level of customer satisfaction would be on this particular issue.