You get no argument from me...of course customers are looking for good service.
But, it would be a mistake to think that I'm the only one "disappointed." Banks have messed with all of us big time...subprime fiascos, outrageous bonuses, no lending now, etc. "Disappointed" doesn't near cover it. You asked for feedback, and I offered it. Be prepared for customers who are very upset.
Your pending reality is that your customers have lost their jobs, are losing their houses, their hard-earned retirement accounts have been wiped out, and they are having to file for bankruptcy left and right.
Now I'm willing to go out on a limb and say that *maybe* I am the only one in the world who feels this way. But I sincerely doubt it.