#1 Posted: 20 Aug 2012 15:18
Currently I am running a web video production house. I have a good production team, and I am handling all clients. Now my business is expanding and I have hired two assistants for my client relation and project coordination, but Its becoming mess of communication due to lots of emails and phone / skype communication , there are many communication errors also, sometimes its going very frustrated, most of the clients never comeback due to weekness of communication.
My question is how should I proceed with a proper strategy for Client service department? Where should I start? Should I fire my assistants and hire new manager and build team? how?
Thank you for time