Hi to All -- I am new member in LIverpool England.My company manages guys who dig holes for water companies and lay water pipes. We are looking to enhance the customer service skills of our manual workers. Any thoughts ideas, these guys are basically your everyday Joe and Macs.
There are two aspects to consider we already have a programme available that deals with all special needs customers in an area i.e schools, hospitals, the elderley or infirm this is for all our pre planned work . However as part of the repair and maintainence programme we have teams who basically wil appear outside your house, store, company dig the hole repair the water main leak etc and disappear they may or may not affect your property- These are the guys I wish to target to convey information, communicate or be basically civil to any customer / consumer interaction. If I may explain that the stereotypical reputation ( not my views) of these guys are sexist, foul mouthed and insensitive to individual customers needs ANY Thoughts or ideas would be appreciated thanks Gary