It's a public workshop that I am conducting next month. I am based in Karachi, Pakistan. Although we dont have all of the nominations as yet, but based on my past experience I am expecting mostly young customer service reps, sales officers and junior managers from service/sales departments. They will be from different industry backgrounds.
The workshop theme revoves around the concept of getting your customers to say 'WOW' at every interaction. Now I was hoping if you have any material on the subject or examples from different industries that you could share with me. There are other topics that I have already done some work on such as 'Service Mindset' - 'Rise above the Rising Expectation' - 'Loving Complaints' - 'Dealing with Upset Customers' - 'Fighting the Burnout.' I am more than willing to share my ideas on these subjects if you like.
Please let me know if it works out.