I have recently joined CSM group. Above topic excited me and morevoer, it has been a great help as i was thinking about a customer service manual for long. However, it has been noticed that many people have mentioned Quality Policy to be included in the Customer Service Manual. Could you please let me know the relevance of the same.
Apart from above, I feel we may also identify how the management would measure / monitor the compliance towards the customer service manual parametres. This would bring the compliance audit more effective and improvement thereafter. Thanks & Regards, Santhosh