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Customer Service Accreditation

 
Author hostis
Member 
#1 | Posted: 27 Mar 2008 07:41 
I am looking to get my team through an accreditaiton process that will enable us to promote the desk within our industry. From what I have found there appears to be a lot of groups that you can join but all that is is "pay X per year to join us" and not something that looks at how my team performs, how they deal with customers, how we develop the staff" etc.
I have had exposure to HDI (HelpDesk Institure) previously but was wondering if anyone else has good experience of any other accreditation processes?
everything I feel is in place for us to be audited but am unsure as I dont have anything to measure the team agains.
if you could help?
many thanks

Author skbalakrishnan
Member 
#2 | Posted: 3 Apr 2008 00:35 
Hi Hostis,

I am glad that you have raised a very valid question and if anyone responds that would not only helpful to you but also for many people like us. Regards, Santhosh

Author D00762438
Member 
#3 | Posted: 9 Apr 2008 07:51 
Hi Hostis!

I am also looking for some sort of an accreditation process that would enhance our customer service. I would also like to join an organization that promotes CRM. I came across the CRMAs website www.crmassociation.org (Client Relationship Management). It's an organization that you can join and they do have a seminar that last two days at various chapters across the United States. This seminar is their CRM Professional Certification.

Hope this helps!

T

Author hostis
Member 
#4 | Posted: 23 Apr 2008 09:30 
Thanks T however, I am in the UK and this doesnt fit unfortunately. thanks for your assistance...

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Customer Service Accreditation

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