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CSM Training

Author Jamalnoor
#1 | Posted: 24 Jan 2007 06:55 
Hi All
i need a training on Customer Service Mangement institute in KSA or UAE, if you know where i can find this trining please email me at Noor,Jamal@samaco.com.sa

Author sylvia
#2 | Posted: 17 Sep 2007 07:04 
I wanna know if you got someone to help you find an institute on customer service.


Author pillbox12409
#3 | Posted: 11 Oct 2007 07:01 
I don't have an answer either. I am also lloking for help how to set up a training module for our private security guards on customer service in a university setting


Author vkukah
#4 | Posted: 21 Nov 2007 06:49 
Hi ,
I need a distant learning couse in Customer Service , and Customer Service Management , especially for Supervisors and Managers. One that can be done from Africa- Cameroon. Someone help please. Details on fees etc are welcome.



Author hemal1061
#5 | Posted: 22 Dec 2007 22:49 
I am from Indore, INDIA. I've done the job in CRM as a H.O.D. from a my hometown / local company. Is there is any scope for any other country. Please tell me / Guide me.
- Hemal
Indore, INDIA

Author sekharpothuri
#6 | Posted: 24 Dec 2007 01:55 
Hi All

Merry christmas and happy new year to all of you.

To begin with there is no single course which deals in customer service exclusively. Atleast in my career span of 14+ years i have not come across any course that deals exclusively in customer service.

However, what i have understood is that the people from the hospitality industry (eg: Hotel Management) are given basic inputs on the customer services.

Its the attitude of the team and the company that helps in enhancing the customer service levels.

To get an insight into the customer services i can suggest some books like "Total customer services" and "The pursuit of WOW" which can give an insight into the customer services.

Author tviola2004
#7 | Posted: 6 Jan 2008 18:36 
hi i'm curently looking for a call center job, so i'm hoping someone can help me finding a free training progam... please reply...

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
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