CSM Website

The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Customer Service Forum Customer Service Manager Forum / Customer Service Forum /  

CSM software....

Author scottincr
#1 | Posted: 6 Dec 2009 06:06 
Hi Everyone!!

I work for a small 20 employee company and have just been tasked with establishing our company's CS call center. We are looking to begin with 4 stations and hopefully will expand in the coming years to 20 stations.

I am loooking for some recommendations on CRM software. A program or system that is reasonably priced, scaleable and proven.

Any suggestions would be greatly appreciated!

Thank you.


Author simon7250
#2 | Posted: 11 Dec 2009 03:56 
Hi Scott

You may want to have a look at this website http://www.salesforce.com/uk/

Have a look through the demo and see how you feel. Whilst there is a strong presence of sales and marketing, the service does offer customer service functions. Also you might want to consider using Service Cloud 2 which is also a part of sales force's range and more about customer service.

Either way if you register someone will call you and can discuss your businesses needs.

Good luck.


Author simon7250
#3 | Posted: 11 Dec 2009 03:58 

Just had a thought, after posting the my reply, but if your not in the uk sales force is for us and other countries as well.


Author Feebie
#4 | Posted: 6 Apr 2010 22:40 
Hi Scott,

You can go for a free walkthrough of Solusone system that could benefit your organization needs. You just log on to website www.solusone.com or call at 1 866 947 8600 for free demo


Author dclemenzi
#5 | Posted: 25 Aug 2010 14:36 
Hi Scott,

I had been looking for software for quite a while and found a wonderful product called PhaseWare. It took us about a month to go live, we converted from a 1999 version of Remedy. I went for a hosted solution and a 5 concurrent user license. The concurrent license option was great for us because we have multiple shifts and the users do not overlap.

I could give you a go-to-meeting demo if interested and you can check out Phaseware.com and YouTube for information. My number is 508-490-5910, I am located in Southborough MA.

Good luck!


Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 CSM software....

Your Reply Click this icon to move up to the quoted message


Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.