Cognizant and Salesforce have expanded their partnership to offer new services for deploying AI agents to transform customer and business operations.
The services aim to accelerate the adoption of AI-augmented workforces by combining human expertise with autonomous agents to enhance productivity and scalability.
Agentforce, Salesforce’s digital labor platform, facilitates the integration of autonomous AI agents into workflows, providing access to partner-built actions and templates for rapid deployment.
Cognizant, a launch partner for Agentforce, is actively involved in developing AI solutions and has seen success in retail with significant reductions in case cycle times.
“We’re entering an era where autonomous agents aren’t just augmenting workflows, they’re fundamentally reshaping how work gets done,” said Uday Kotla, Global Head of Cognizant’s CX & CRM Practice, Cognizant Moment. “For enterprises, the real opportunity lies in deploying agents that are not only intelligent, but also deeply integrated with business context, data, and industry-specific processes. That’s where Cognizant’s partnership with Salesforce delivers value; by combining proprietary AI accelerators with systems integration, domain knowledge, and CX expertise, we help organizations orchestrate scalable agent ecosystems, enabling clients to lead in the emerging agentic economy.”
The company is implementing Agentforce for over 25 clients across various industries, offering industry-specific agent use cases in life sciences, healthcare, retail, banking, insurance, manufacturing, and telecom.
Cognizant’s services include embedding AI agents into digital workflows for customer operations, sales enablement, and business process services.
Cognizant has developed agent-to-agent innovations and integrations with enterprise systems to help clients prototype and build agent networks for various use cases, enabling faster time to market and revenue growth.
