Sanas, provider of the world’s first Real-Time Speech Understanding Platform, today unveiled its AI-powered Real-Time Speech-to-Speech Language Translation technology. Sanas’ breakthrough AI architecture..

The foundation of AI transformation lies in understanding your customers’ actual behaviour. Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre..

When you’re managing multiple franchise units how do you go from simply “good enough” to “outstanding”? This guide dives into practical, effective strategies for franchise owners to elevate their customer care game..

This article explores how to move beyond manual reports with automated systems that deliver reliable, client-ready performance data. Remote desktop monitoring software designed for operational visibility..

Growth is exciting. It means your business is working. More customers are showing up. Sales are climbing. But there’s one part that gets tricky fast—customer care. If you’re not ready, things can break. Fast.

While customer service and marketing have traditionally operated in silos, businesses are recognising the value in unifying them. Aligning digital marketing with customer service can lead to happier customers..

With the WFM Community Day in London approaching, Sabio’s Scott Doherty gives some insights into how you can tackle the issue of high call abandonment rates. Tip 1: Implementing Strategic Call-Back Solutions..

Sabio Group’s first-ever Disrupt event in France concluded this week with resounding success, selling out completely as French customer experience leaders gathered to explore how AI is transforming CX..

How can email APIs bring real change to your customer communication? In simple terms, they act as a bridge, making it easy for your systems to send and manage emails automatically..

The key to outstanding customer service lies in providing fast, reliable, and flexible shipping options that cater to your audience’s needs. But with so many options available, which ones should you focus on?

While many companies invest heavily in friendly agents and fast response times, they often overlook the physical experience that matters just as much: packaging. The way a product arrives..

As organisations increasingly rely on technology, the threat of cyberattacks continues to rise. A successful breach can lead to significant financial losses, reputational damage, and operational disruptions..

Trust is the invisible currency every business trades in – more valuable than discounts, faster than shipping, and more lasting than the newest marketing gimmick. In today’s digital-first world, that trust is earned, or lost, online..

Providing excellent customer service leads to more trust, greater partnership and higher customer retention—all vital for lasting success in a B2B company. Here, we look at client retention and growth..

Today, even a superior product or service is not enough to provide a strong customer experience. You need to know what your customers need, their thoughts and their preferences..

Nowadays, people want to get what they order at the drive thru quickly, easily and correctly. A pleasant drive thru keeps people returning and makes them share their experiences with others..

AI is transforming contact centers, but not by removing humans. In this article, you’ll discover why top CX teams use platforms like Blobfish AI to train agents to outperform bots. That’s the future Blobfish AI is building..

A recent Cisco report predicts that by 2028, 68% of customer service and support interactions will be handled by agentic AI. But what exactly is “agentic AI”? And why is it set to become the backbone of customer service?