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by Ian Miller

Latest Articles

How Data-Driven Customer Support Can Increase Nonprofit Donations
What is CPaaS?
How to Keep High-Maintenance Customers Happy
What Are Large Language Models (LLMs)?
Five Keys to Growing and Optimizing Your Customer Service Team

Customer Service News

DSSL Rolls-Out BigChange Mobile Field Service Management System
Demand for Mental Health Support Surges – What Can Employers Do?
Sabio Group’s New E-Book Redefines the Role of CRM in Customer Experience Transformation
D2 Launches Facilities Management Division with BigChange
Customer Driven And Calabrio Form Partnership In Australia

Knowledge Base

How AI Can Elevate the Customer Experience at Online Casinos
Insider Tips for Outstanding Customer Support in Online Casinos
Winning the Game: How Stellar Customer Care Boosts iGaming Success
12 Tips for Efficiently Managing Your Busy Lifestyle with On-Demand Services
10 Telegram Bots to Help Admins Manage Groups and Channels

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Dealing with Customer Complaints – B.L.A.S.T.
23 Essential Customer Service Skills
Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
101 Inspirational Customer Service Quotes
Customer Service Facts