Webster Bank Improves Client Support
USA - Bank extends working hours at 89 Branches in an effort to improve service
Webster Bank, N.A., a subsidiary of Webster Financial
Corporation, has launched extended banking hours for companies
and individuals at branches throughout Connecticut, Rhode
Island, Massachusetts, and Westchester County, N.Y.,to be able
to assist clients better.
89 of Webster's 181 branches will function from 9 a.m. to 5 p.m.
Monday to Wednesday; 9 a.m. to 7 p.m. Thursday and Friday; and 9
a.m. to 3 p.m. on Saturday. Additionally, drive-up windows at
numerous Webster branches open up just before 9 a.m.
The branches selected for longer working hours were utilised by
84 percent of Webster clients in the last 12 months, positioning
a branch with longer hours easily within the reach of many
Webster customers.
James C. Smith, Webster's chairman and CEO said:
"Customers increasingly expect banks to interact with them on
their terms – when, where, and how the customer wants. By
extending our hours, we are meeting their expectation for
convenience," "There is now a branch with extended hours within
easy driving distance for the vast majority of Webster
customers."
Lengthier branch hours will be the first in a series of
improvements thought out 2010 to give customers and corporations
the area's finest service quality under Webster's new 'Expect
It' theme in its advertising and marketing. Webster intends to
declare prolonged hours for its Customer service facility this
summer time. Additional support innovations are planned for
later on in 2010.
The first nine branches to provide longer hours started on the
brand new routine in recent weeks, and clients have welcomed the
change. "Customers have migrated to the extended hours quickly,
and have told us that they appreciate the added convenience,"
Smith added.
In addition to offering extended hours at 89 branches, Webster's
complete four-state branch network will be available two
additional days starting in 2010, including Columbus Day
(October 11) and Veterans Day (November 11), as well as a third
day for Rhode Island branches on Victory Day (August 9).
Serving businesses, consumers, and government agencies extending
from Boston's financial area through Westchester County in New
York, Webster Bank provides the entire package of financial
solutions and services of a major bank together with the
individual assistance of a neighborhood bank. Info:
www.websterbank.com /
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