Key Players Join Forces to Expand Customer Service Applications
VoiceObjects and Datapoint have joined forces to expand and improve process automation solutions for customer service applications.
The partnership will see an international
personalised phone self-service company work with a leading provider of
optimisation and performance improvement solutions for contact centres.
By optimising the VoiceObjects VoiceXML-based phone application server,
Datapoint will be able to quickly and efficiently deliver self-service phone
solutions that enable organisations to personalise each callers experience.
Phone self-service will be integrated into strategies for improving customer
experience and managing the complexity of sophisticated phone applications.
Using VoiceObjects, Datapoint will reduce the time to market while
establishing platform independence for its customers. In addition to
developing new self-service solutions, the partnership also eases ongoing
support and management of the applications.
This partnership with VoiceObjects allows us to create personalised phone
self-service solutions which significantly increase self-service adoption
and ensure best caller satisfaction.² said Enrique Hermoso, Sales Director
at Datapoint Ibérica. ³We can deliver more convenient solutions to our
customers which lowers the total cost of ownership of these applications.
This integration with the Datapoint brings affordable, personalised phone
self-service to a new group of enterprises and carriers, said VoiceObjects
CTO Michael Codini. With Datapoints and VoiceObjects support for open
standards like VoiceXML, companies have unprecedented flexibility for
developing personalised phone self-service applications.
Information