Video Customer Care is Now a Reality with VideoVisit

Netpresence Ltd has announced the launch and the first commercial implementation of VideoVisit, a web based service that extends professional quality live video contacts from purpose-built videoconferencing rooms to everyday contacts.

Netpresence claim that VideoVisit is the first professional web based videoconferencing solution on the market that enables connections between basic web cameras and high-definition telepresence systems.


Positioned between impersonal phone and email contacts and face-to-face meetings, VideoVisit combines the efficiency of contact centres and the stronger brand and service experiences created through visual contact. Delivered as a web service, VideoVisit seeks to increase the utilization of live video contacts as a new way to interact with customers.

Mr. Esa Ojala, CEO of Netpresence said:

"As the next step from increasingly popular videoconferencing, we're now harnessing live video into a new channel for customer service and everyday contacts, said Professional quality web conferencing between two or more parties today requires expensive purpose-built telepresence rooms, which most often only connect to other similar rooms. Provided as a device agnostic web-based service, live video links are available for wider use with dramatically lower costs."

Time slots for VideoVisits are booked through a "Book VideoVisit" widget placed on an organization's website. Once confirmed via an email booking note, the professional quality connection is opened at the agreed time simply by clicking on a link included in the email.

"Live video links bring a dose of personal touch back to customer contacts" explained Esa Ojala. "Serving customers face to face used to be the norm, until the efficiency of telephone and internet led to the increase of impersonal communication and self service. A visual contact clearly improves interaction and builds commitment, and live video links are a natural addition to the channels currently used for customer care."

As VideoVisit does not require hardware investments, the monthly subscription cost is minimal compared with hardware based videoconferencing solutions. The current user base of live video connections is expected to expand from large corporations to small and medium sized businesses and organizations, which will now have an opportunity to reach the savings documented by large enterprises in decreased travel time and costs.

All that is needed to use the web-based VideoVisit service is a PC or a Mac with a web camera and a regular internet connection. To ensure professional look and feel, organizations may flexibly utilize more professional equipment and existing videoconferencing systems. The "Book VideoVisit" widget may be customized to offer one or more calendars with pre-selected available timeslots, in the same way telephone service lines have several service queues for different types of queries.

About VideoVisit

VideoVisit is a direct video link to customer care. A pioneer of the new generation of videoconferencing, VideoVisit extends live video connections from purpose built videoconferencing rooms to everyday interaction. Suited for both business to consumer and business to business contacts, live video links decrease the need to travel, saving time, nerves and money. Provided as a device-agnostic web based service, VideoVisit is offered to local and regional service providers worldwide as a turnkey platform. VideoVisit is a patent-pending service developed by Finland-based Netpresence Ltd. Info: www.videovisit.eu.
 

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