Verizon Launches New Customer Service Standard
USA - Verizon Florida announces "Verizon Service
Commitment"
Verizon, the broadband and telecommunications company is
introducing a range of customer service initiatives driven by
the downturn in the economy.
The company will be running adverts to publicize the "Verizon
Service Commitment" in the hope it can reintroduce a standard of
service that meets customer expectations.
The new commitments include an "installation pledge." This will
allow customers to deal with their original installer for
follow-up service - and for the service to be completed within
30 days.
Verizon say they recognize that service is a great
differentiator particularly in this economy and that people want
to know they are getting value.
