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US Airways To Bring Back Call Center Jobs

CSM News, 22nd February 2006

US Airways is repatriating some call centre work from the Philippines after service problems

According to reports, some 400 additional US employees will deal with the more complex reservation handling at the American reservation center in the future.

The work had been outsourced to Manila by the US Airways, which merged with America West last year.

A spokesman for the airline declined to say how many staff in the Philippines would be affected by the move.
 

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