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US Airways Promises to Improve Customer Service

Posted 16th April 2007

US Airways Chief Executive Doug Parker has described this as the worst quarter in the airline’s history for customer service, and is now looking
to dramatically improve the situation.

The airline has been endured computer failures and was hit hard by East Coast weather, which left thousands of passengers stranded, and
further complications lead to lost luggage. To make matters worse, a group of frequent fliers is threatening to boycott the carrier unless corrective
action is taken soon.

US Airways is taking action - by employing 30 new customer service agents to deal with a backlog of complaints. Work is also taking place to fix
computer problems arising from the airline's merger with America West.

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