Trunity Unveils Trunity Connect Platform
USA - Gateway to excellent customer service social media portal
Trunity, Inc. has released Trunity Connect, a robust customer support solution allowing organizations to establish a secure, two-way communication portal with customers and business partners.
Trunity Connect is a gateway to a private, virtual social
environment, increasing operational efficiencies, customer
satisfaction, customer retention, business partner understanding
and brand loyalty.
Bill Horn, EVP Strategy and Business Development said:
"Companies are spending over $11B on managing their customer relationships, and they have come to one critical conclusion-their customers are talking and they need to be part of the conversation.
Companies who do not manage the conversation find themselves
reacting to reputation-killing rumors, often too late to have
any measureable impact. Trunity Connect creates a safe
environment for companies and their customers and business
partners to discuss important issues, away from the prying eyes
of competitors."
Trunity Connect provides the following benefits, to the
corporation, the customer and the business partner:
Information Sharing - With Trunity Connect.collect, share and
organize content such as White Papers, Forms, Case Studies,
Product and Training Manuals, PowerPoint Presentations or Videos
in several different formats, including .doc, .pdf, .jpeg, .xls,
and .mpeg. Customers can upload files and videos to aid in
product troubleshooting. Companies can train and certify
business partners. Customers and business partners can share
best practices with each other.
Social Outreach - Through Trunity Connect, companies can connect
with customers through Email, Surveys, Forums, Reviews, Voting
and popular social media websites such as Facebook, LinkedIn and
Twitter.
Reporting and Data Analytics - Trunity Connect captures key
statistics and integrates easily with reporting and analytics
tools to gain important insights into customer habits and
preferences.
Accessibility - 24/7 access to data to keep customers more
informed while reducing Call Center Support personnel. Trunity
Connect is accessible through any internet browser and can also
be viewed on, iPad, and smartphones such as Blackberry, iPhone
and Android
Security and Reliability - Customer data is protected and safe,
utilizing 128-bit password security encryption, automatic
back-up and redundant storage. Companies control access,
encouraging candid conversation in a private setting.
Trunity Connect is a SaaS (Software-as-a Service) cloud
solution, hosted in secure data centers located in the United
States.
About Trunity
Founded in 2009, Trunity has transformed how knowledge is captured and shared between companies and their customers, creating a new level of customer engagement, satisfaction and loyalty. www.trunity.com.
