Travel Shop Managers to Resolve Complaints
United Kingdom: TUI Travel UK has announced that its shop managers will undergo
customer service training to better resolve customer complaints.
Thomson and First Choice retail shops, which are part of the TUI
Travel group will commence customer complaints handling later
this year. The complaint handling training will benefit
customers of more than 880 travel shops in the UK.
Complaints are currently dealt with via a central customer
service centre. The change is the result of a comprehensive
customer services review which took place in December of last
year.
It is envisioned that shop managers will be able to make quicker
on-the-spot decisions and solve complaints immediately.
The managers will be supported by a team of dedicated Customer
Services Empowerment staff who will assist them in more complex
cases.
TUI Travel UK hope this move will reassure Thomson and First
Choice customers that their complaints are taken seriously and
the company is committed to customer satisfaction.
