TLC Successful at LivePerson Customer Awards

The Listening Company stormed to success at LivePerson's European Customer Awards Ceremony in London last week.

TLC employees Jigar Patel and Eddie Selmi were voted Outsourced Sales Agent of the Year and Outsourced Chat Team Manager of the Year respectively.

Nationwide was crowned Industry Innovation of the Year with BT winning Innovation of the year, another boost for The Listening Company, who manage operational delivery for both of these activities.


The ceremony took place at the Mint Hotel, Tower Hill and was attended by delegates across LivePerson's European customer base.

The awards, which were established in 2007, celebrate the achievements of large scale Enterprise and SME organisations across EMEA (Europe, the Middle East and Africa)

Dave Rumble, Director, The Listening Company said:

"We always strive to develop innovative customer solutions and drive improvements in webchat in order to deliver against our client's expectations. We've all worked incredibly hard over the last 12 months so it's extremely gratifying to be recognised for our achievements."

Jason Estella, Client Delivery Director, The Listening Company said:

"This is a testament to the great team of people we have across our webchat channel, from our agents, our support functions, through to day to day operational management. They have all pulled together to achieve our clients business objectives and in doing so, secured longevity and growth in a competitive market place."

About The Listening Company

The Listening Company employees over 4,300 people in eight UK locations, managing over 60 million conversations a year across all channels on behalf of clients in the media, retail, telecommunications, financial services, automotive and public sectors among others. Service centres are located across the UK in Manchester, Newcastle, Glasgow, Brora, Westminster, Tonbridge, Portsmouth and Richmond. Info: www.listening.co.uk.

About LivePerson

LivePerson, Inc. is a leading provider of real-time intelligent engagement solutions that optimise online conversions, customer service and support for companies of all sizes. Our web-based solutions use a scalable application and system architecture, allowing for quick deployment. LivePerson offers a secure and reliable platform for delivery of relevant, compelling and personalised online experiences. More than 8,500 companies including Cisco, Hewlett-Packard, IBM, Microsoft, Verizon, Overstock, and Orbitz rely on LivePerson to maximise the impact of the online channel. Info: www.solutions.liveperson.com.

 

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