TicketKick on a Customer Service Mission

TicketKick a growing legal service assisting in traffic ticket defense, and is out to change the reputation of the legal industry for the better.

The team at TicketKick prides themselves on providing the best of both effective legal arguments and helpful customer service, making the process of dealing with a traffic ticket easy and convenient for about 500 customers per month.

TicketKick's founder and president, Greg Muender, said that on their journey of becoming a successful legal service, he's learned what really matters, and it's reflected in their new mission statement:

"Our mission at TicketKick® is to develop the most comprehensive and compelling legal arguments possible for each case, to provide the friendliest and most helpful customer service team available, and to leave each customer satisfied with our service, regardless of the outcome of their case."

Muender discussed how early on in business development, they actually considered outsourcing their customer service team, and how grateful they are that they decided against it, since they feel that the customer service team is just as integral of a part of the company as the attorneys and defense writers, and should stay in house.

"Our customer service reps are hired because they are the friendliest, most helpful, professional, and quickest learning candidates there are. The number one quality we look for when hiring is a friendly and helpful attitude. It's so rewarding that our team cares as much about helping our customers as we as managers do," said TicketKick's Vice President, Sara Schoonover.

"Ultimately, everything we do in this company is for the betterment of the customer. I've never worked for a company before that would literally go against their own terms and conditions to appease the customer at times. In the end, doing whatever it takes to leave the customer satisfied definitely results in long-term fans, referrals, and ultimately, growth and success. You simply can't take shortcuts in customer service, or you will fail miserably, and I've seen it happen to so many companies."

About TicketKick®

TicketKick is a registered and bonded legal document assistant in California, providing self help services in assisting drivers using a similar service model to companies such as LegalZoom and E*Trade. TicketKick's defense team consists of seasoned traffic attorneys and law school graduates. Info: http://www.ticketkick.com.

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