CSM - customer service news, resources and community

e-magazine for Customer Service Professionals

About CSM . Newsletter . Advertise . Site map . Contact us
customer service news events articles topics jobs forum directory

Texas Roadhouse Ranked Highest in Customer Service

Posted 25th January 2008

USA -- The Texas Roadhouse restaurant chain has been ranked highly in a new customer service survey.

The study, conducted by PeopleMetrics considered 100 companies in the hotel, banking, retail, dining markets across the USA. It rated "customer engagement" based on feedback from more than 10,000 customers.

The Four Seasons hotel chain rated first in all categories. Other top companies were Ritz-Carlton, J. Crew, Merrill Lynch, Costco and Williams-Sonoma.

Copyright Customer Service Manager (CSM)   2008. All Rights Reserved.