Ten Components of Effective Team Problem Solving
When problems arise in your organization they need to be dealt with immediately and with a collectively developed problem solving process..
Those affected by both the problem and its solution need to be a part of the
team that goes through the process and develops solutions to resolve the
underlying issues that cause it. The following are ten components of any
such problem solving process that, if observed, will lead to effective and
lasting solutions to the problems you face.
1. Team members readily contribute from their experience and listen to the
contributions of others.
2. Disagreements arising from different points of view are considered
helpful; they are seen as the crucible out of which unambiguous and honest
solutions can flow.
3. Team members challenge suggestions they believe are unsupported by facts
or logic but avoid arguing just to have their way or to be noticed for their
own individual input.
4. Poor solutions are not supported just for the sake of harmony or
agreement.
5. Differences of opinion are discussed and resolved. Coin tossing,
averaging, straw-drawing, majority vote and similar cop-outs are avoided
when making a decision.
6. Every team member strives to make the problem solving process efficient
and is careful to facilitate rather than hinder discussion; each member
strives to encourage and applaud individual efforts to contribute as well as
the contributions themselves.
7. Team members encourage and support co-workers who are reluctant to offer
ideas or to offer differing views from those already expressed.
8. Team members understand the value of time and work to eliminate
extraneous and/or repetitious discussion.
9. Team decisions are not arbitrarily overruled by the leader simply because
he/she doesn’t agree with them; each member is committed to respecting each
other’s views and to honoring the sources of these views as being legitimate
and sincere.
10. The team understands that the leader will make the best decision he or
she can if a satisfactory team solution is not forthcoming; they each agree
to support and promote the decision that results from the problem solving
process whether it is made collectively by the team or individually by the
leader of the team.
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