Teamsupport Strengthens Salesforce Integration
USA - Enhanced interface streamlines CRM workflow
TeamSupport.com have announced the release of a significant enhancement to data sharing between their flagship customer support application and CRM industry leader Salesforce.com.
TeamSupport, an emerging leader in SaaS-based customer
service and help desk tools believe the enhancements will help organizations
improve their communication - and ultimately the service they
provide to their customers.
Robert C. Johnson, CEO of TeamSupport.com, said:
"In addition to importing basic user and account information
into TeamSupport, users of Salesforce are now able to map custom
fields created in the CRM system."
"It greatly expands the range of client data accessible to
TeamSupport users within the organization, and that translates
into better communication between workgroups, increased
productivity and ultimately, happier customers."
Employed by customer support and corporate help desks worldwide,
TeamSupport is easily configured and customized; the application
is offered in several reasonably priced, upgradeable versions.
TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based
Muroc Systems, Inc, a holding company focused on developing
productivity enhancing software products delivered via the
Software-as-a-Service (SaaS) model. Info:
http://www.TeamSupport.com.
