CSM - customer service news, resources and community

e-magazine for Customer Service Professionals

About CSM . Newsletter . Site map . Contact us
customer service news events articles topics jobs forum directory

Join CSM for Free!

access all areas
use the forums
ask the expert
free newsletter

 

Team Building

Building a strong team is critical to your success as a leader. Here are a collection of tools and resources to help you achieve outstanding teamwork.

 

 

Team Cohesion: The Glue That Sticks

by Eric Garner

If you want a team that sticks together through thick and thin, then you need to work on the 5 elements of team cohesion. They are…
Read More..

 

Building A High Performance Team - 5 Simple Steps

by Lyndsay Swinton

Chances are you’ve been down-sized or re-engineered so radically there’s zero tolerance for mishaps or delays, and you extend your work day to pick up the slack. What you really need is some help on building a high performance team, to regain that work-life balance we all yearn for.
Read More..

 

Copyright Customer Service Manager (CSM) Group 2004-2005. Site developed & managed by altoviva