Survey Reveals How to Motivate Customer Service Staff

2nd September 2010

USA - Celebrations and cards are popular ways to inspire employees

Once again, Customer Service Week topped the list of tools used to recognize, reward and motivate frontline service staff.

Industry publication, "Customer Service Newsletter," reports that 63 percent of the companies participating in its 2010 Compensation and Incentive Survey celebrated Customer Service Week.

This year, Gift Cards moved up to share the top spot with Customer Service Week.

Here is the complete list:

Customer Service Week (63 percent)

Gift Cards (63 percent)

Traditional Recognition Programs (56 percent)

Peer-to-Peer Recognition Programs (35 percent)

Time-off Awards (34 percent)

Merchandise Awards or Certificates (33 percent)

Small Cash Awards (21 percent)

Dining Certificates (19 percent)

Travel Awards (1 percent)

Info: www.CSWeek.com / www.CustomerServiceGroup.com