Survey Reveals Best Performing Gas Utilities

The J.D. Power and Associates 2006 Gas Utility Business Customer Satisfaction Study results have been revealed today.

The survey rates 37 of the largest U.S. gas utility providers based on responses from business executives on six performance factors: company image; billing and payment; communications; price and value; customer service and field service.

The highest rankings of the largest Gas utilities were:

East Region: Con Edison
Customer satisfaction score: 733/1000

Midwest Region: Consumers Energy
Customer satisfaction score: 708/1000

South Region: Texas Gas Service
Customer satisfaction score: 755/1000

West Region: Southwest Gas
Customer satisfaction score: 705/1000

Key findings of the survey were that account service programs and online payments play important roles in satisfying business customers.