Star Employee Wins Customer Service Award

9th January 2009

Ireland - O2 employee Eoin O'Sullivan has been awarded the prestigious Contact Centre Manager of the Year Award.

Eoin, who works at O2's Customer Care Centre at Plassey Technology Park, Limerick, Ireland, was given his award by Fergus Kelly, Managing Director of Capstone, sponsor of the award.

The Contact Centre Manager of the Year award was one of the highlights of the Irish Contact Centre and Shared Services Centre Awards 2008.

Telecom company O2's Limerick base was also announced winner of The Contact Centre of the Year as well as the Best Technical Support Centre and Helpdesk.

Rod Coleman, Head of Customer Care at O2 said: "It speaks volumes for the fantastic people we have working for us and for the way in which we interact with our customers on a daily basis"

"Overall the judges said they were impressed with O2's dedication to excellent customer experience, our commitment to using best of breed technology and our drive to continuously improve our business processes, making the O2 customer care the best in the country".

About the Awards

The awards, now in their 13th year are organised by the Contact Centre Management Association and are designed to recognise excellent customer service in the contact centre industry."