In the Spotlight

Spotlight on Customer Service people, products and trends


Going the Extra Mile at The National Customer Service Awards

by Anna Barker

The ninth annual National Customer Service Awards took place at the Grosvenor House Hotel in London and the atmosphere at this glittering awards ceremony was electric..


Ken Blanchard - Lunch With The Best Selling Author

by Ian Miller

I met for lunch with Dr Ken Blanchard, best-selling author of “The One Minute Manager” and “Raving Fans”. It was a great opportunity to gain an insight into the mind of one of the world’s leading management thinkers..


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