In the Spotlight
Spotlight on Customer Service people, products and trends
by Anna Barker
The ninth annual National Customer Service Awards took place at
the Grosvenor House Hotel in London and the atmosphere at this
glittering awards ceremony was electric..
Ken Blanchard - Lunch With The Best Selling Author
by Ian Miller
I met for lunch with Dr Ken Blanchard, best-selling author of
“The One Minute Manager” and “Raving Fans”. It was a great
opportunity to gain an insight into the mind of one of the
world’s leading management thinkers..
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