Smile Wins Best Customer Service Award
UK - The Carphone Warehouse, Europe's leading independent mobile phone retailer
has received The KANA Summit Award for Peak Achievement in Customer Service with a first-call fix rate of 89%.
The KANA Summit Award recognizes companies that demonstrate
exceptional commitment to customers service. It focuses on
people, processes, and technology that enhance the service
experience.
The Carphone Warehouse utilizes KANA’s solutions in some of its
UK call centres and in more than 800 stores as well as customer
service operations in India and South Africa.
Anne Wood, Head of Knowledge Management at The Carphone
Warehouse, said, "As a market leader that understands the link
between outstanding customer service and customer retention, we
are committed to the investment in technology and culture to
ensure that our customers have an excellent service experience."
