Smart Card Survey Reports Happy Customers
United Kingdom - A survey carried out by a leading
smart card specialist has shown that 95% of UK customers find
their service very good or good.
That was the ranking achieved in a survey which was engineered
by Universal Smart Cards as part of their latest ISO 9001/2000
accreditation.
Customer service is paramount to the Borehamwood-based company whose philosophy is customer is king.
"We have a good ethos of customer service as the survey results reveal", said director Chris Allen.
"In the smart card world it is important to have morals and the ethics of customers at heart. In our experience customer service in the smart card industry leaves a lot to be desired.
Customers who have moved to Universal Smart Cards inform us that a four or five day response to an enquiry is the norm. With us it is the same day or, at worst, when we have to research information, it is the next day.
But we are reliably informed that this is where customer service and keeping customers updated falls down in our industry. As our survey shows, a high level of customer service and listening to customers - is tops. At Universal Smart Cards we eat it and breathe it." He added.
Fellow director Michael Smith said:
In the smart card industry service is key. Whilst price, quality, stocks and delivery are always important, it nevertheless comes down to service.
Both our mentors taught and trained us to listen to customers we are trained in relating to people," he added.
Universal Smart Cards newly appointed public relations consultant Peter Love can relate to this philosophy.
"In my four decades in PR I haven't come across a more
responding client they return calls and emails as fast as I
throw at them, he added.
