Siptel Short-listed in Customer Experience Awards

Having just been short-listed for the finals of the British Excellence in Sales and Marketing Awards; siptel is now a finalist in the Customer Experience Awards.

siptel was nominated in the category Customer Experience of the Year for IT & Telecommunications.

The award criteria meant that siptel had to complete a rigorous analysis of their customer service, detailing areas such as whether they incorporate the customer experience into their business strategy, how well the planning process is implemented, as well as internal stakeholder engagement, the impact on external stakeholders and business results.

The UK Customer Experience Awards are the first of their kind in the UK. Delivering great customer service is an important aspect of being successful in business, but thinking about the overall customer's experience can have a more far-reaching impact on business performance; it' s about how the customer feels, and how the accumulative effect of all their contact with the organisation impacts customer satisfaction, loyalty and repeat business.

All of these aspects of customer service are very important to siptel and this has hopefully been reflected in our finalist status.

Steve Rasmussen, director of siptel, commented:

"As this is the first time that Siptel has entered the Customer Experience awards, we are delighted to have been recognised. We always say that our customers are our main priority and we are proud to specialise in customer satisfaction."

The final Awards Ceremony will then take place on 8th July 2011 at the Raddison Edwardian Hotel, Heathrow.

About siptel

Based on The Surrey Research Park in Guildford, Surrey, siptel is an independent IT, voice and data solutions provider, delivering business focused communication solutions and associated technologies to the mid-to-corporate enterprise market. siptel designs, project manages and supports a wide range of communication systems, applications and services. siptel has experience in a wide range of sectors, including travel, education, healthcare and entertainment.

siptel has won a range of different awards - most recently, winner at Communications International Award 2009, finalist at the European IT Excellent Awards 2010 and first runner up at the National Sales Awards 2010 for Technology Implementation Project of the Year.
Info: www.siptel.co.uk

About The Customer Experience Awards

The UK Customer Experience Awards are the first of their kind in the UK and winning can bring great benefits for you and your organisation. The marque is already synonymous with thought leadership and great results in fabulous organisations.These awards are now in their second year of running and will build on the enormous success achieved last year and be even bigger and better!

Awards International is unique because of it's exclusive focus on the operation of Awards programmes. No one else offers this focus combined with the breadth and depth of experience in this area.Awards International offers excellence in evaluation and selection, marketing, communication and events management. Info: http://www.uk-ce-awards.co.uk/

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