RMI Releases CRM for ADVANTAGE Mobile Users

RMI Corporation has released Contact Relationship Management (CRM) for ADVANTAGE Mobile users.

In addition to the many features already available to ADVANTAGE Mobile users, Mobile users with CRM enabled can generate rental or sales quotes, look-up customer and prospect information including history, email current and historical customer documents (including invoices and receipts), and much more.

David G. Richards, Vice President Of Client Services, said:


"Since September 2011 we have seen Mobile Users more than double, leading to the development of CRM functionality for Mobile Users. The ability to add and modify contact information for the people you interact with, when you are interacting with them is paramount. The time, effort, and paper wasted to collect contact information received in the field, and then input after you return to your desk is unnecessary. At RMI, we believe processes should be simple for our customers; with this in mind we designed quick quoting for Mobile Users. A Mobile user can generate a sales or rental quote in just a few steps and email it from their smart device."

Mobility is a leading IT strategy for many CIO’s, delivering streamlined work processes, faster access to information and low cost of entry.

In 2011, RMI experienced strong growth in the Mobile User market and anticipates the continuation of this trend in 2012. Contact Relationship Management for ADVANTAGE Mobile is immediately available to ADVANTAGE customers.

About ADVANTAGE Mobile

An ADVANTAGE Mobile user interacts with ADVANTAGE through a unique and simplified interface designed specifically for the small screens found on smart phones, barcode scanners and other mobile devices. ADVANTAGE Mobile delivers the RMI ADVANTAGE functionality essential to the job responsibilities of the employee, keeping them on task and moving either in the office, warehouse or in the field. The ADVANTAGE Mobile user allows companies to extend the reach of their business solution, enabling them to collect more information in real time and with less effort and cost. The Mobile user’s refined functionality is delivered at a lower cost than a full system user, enabling users to cost-effectively get the most out of RMI ADVANTAGE.

About RMI

Founded in 1983 and headquartered in Avon, CT; RMI Corporation is the leader in Enterprise Rental, Sales, and Service Solutions for mid-market companies. RMI is fully dedicated to the equipment rental, sales and service industry and offers an industry standard solution including software, implementation, training, consultation, and support to help their clients maximize efficiencies and reach their full business potential. RMI currently has over 5,000 users worldwide using the ADVANTAGE Solution that represent various segments of the industry. Info: http://www.rmiusa.com.
 
 

Read more customer service news