Retail Management Solutions Hits the Road for Customer Satisfaction Tour
USA - RMS Executive sells home to travel the country to meet with clients
Retail Management Solutions (RMS), a company specializing in retail pharmacy technology has started a tour of the United States, with the goal of visiting current and potential customers along the way.
With customers facing a glut
of communications, from direct mail, to text message, phone
calls and countless emails, RMS is taking to the streets to meet
the people and businesses that use their products.
Chris Gage, vice president of operations, sold her home in 2010,
purchased an RV, and hit the road in an effort to open lines of
communication with pharmacists.
Ms. Gage will be speaking with
customers at small and mid-sized pharmacies around the country
in order learn how to improve RMS's products and improve
communications.
"By speaking with our customers face-to-face, we will be able to
build stronger relationships so that when one of our customers
has a question or concern, they feel completely comfortable
picking up the phone and working with us to find a solution,"
said Gage. "We have a reputation as an industry leader and it's
important that we meet those expectations and provide the best
service possible."
As one of the most highly regulated retail sectors, pharmacies
are faced with rapidly changing government policies and
mandates. RMS's deep understanding of the industry means that
they often provide updates to customers on compliance issues and
changing technology needs. However, as pharmacists face a
multitude of communications in all forms, important information
sometimes gets lost in the shuffle.
"Pharmacists value personal interaction. They meet with dozens
of customers a day and build meaningful relationships with the
people that visit their store. We feel that those values
shouldn't be lost in an age of e-marketing, Facebook campaigns,
and teleconferences," said Brad Jones, president and CEO of
Retail Management Solutions. "With customers around the country,
we've realized that we weren't making those connections as
frequently as we would like and we had to do something to change
that."
Gage is starting her tour on the West Coast traveling south from
Vancouver, Washington to the San Francisco Bay area and into Los
Angeles in late January. RMS customers in those areas are
encouraged to contact Ms. Gage with any questions or to set up a
meeting.
About Retail Management Solutions
Retail Management Solutions is the industry leader in
point-of-sale technology for retail pharmacy. With a focus on
customer service, industry expertise, and cutting edge
technology, RMS has been serving the retail pharmacy industry
for more than 12 years. The company is based in Olympia, Wash.
and its products include the Star-Plus, Star-Lite, Ultra-Lite
and Star-Link systems. Info:
www.rm-solutions.com.
