Rail Worker Takes Customer Service to a Whole New Level
United Kingdom - Rail networks are not usually renowned for customer service, so it was with great honour that Catriona Whitehead, an employee of the train company CrossCountry at Waverley Station, England picked up the 2008 Station Staff of the Year award.
Catriona went out of her way to provide outstanding customer
service when she came across a 17 year old passenger who,
because of rail delays, was left stranded at the station.
Ms Whitehead offered the girl a bed for the night and a lift
back to the station at 5am the next morning to catch the next
train.
Catriona said: "I've got two girls myself, and I just didn't
like the idea of anybody being stranded at the station, so I
phoned her mum and told her what I was going to do, and she
agreed".
A spokesman for CrossCountry, said: "Everyone at CrossCountry is
extremely proud of Cat and she really deserves all the
recognition she gets."
Ms Whitehead was presented with her award by record producer and
railway enthusiast Pete Waterman at a ceremony at Birmingham's
International Convention Centre..
