QCI Commends Convergys for Excellence of Service
USA - Convergys awarded highest honor for client support quality initiatives
Formed by the Government of India in association with Indian
industry, the QCI commended Convergys for a highly successful
internal initiative that established a call-monitoring center of
excellence.
This quality initiative has already yielded many key benefits
that include winning new client business, driving stronger
client relationships, and helping qualified call center agents
develop careers as call monitoring analysts.
Convergys received the commendation in the large-scale service sector category, which includes the healthcare, hospitality, travel, IT, and IT-Enabled Service industries.
Hanumant Talwar, Country Manager for Convergys in India,
accepted the commendation on behalf of Convergys during QCI's
Sixth National Quality Conclave, held in New Delhi.
"Providing a consistent, high-quality experience for the
customers of our clients is what Convergys does best," said
Talwar. "Convergys shares this honor from the Quality Conclave
of India with the talented employees who went the extra mile to
provide a quality customer management solution that will help
our clients build robust and long-lasting relationships with
their customers."
The Government of India, in association with Indian industry,
formed the QCI in 1997 to establish and operate the country's
national accreditation structure.
Named after the late, renowned industrialist and philanthropist D. L. Shah, who promoted a world-class quality culture in India, the award acknowledges companies that apply quality initiatives resulting in service improvements.
About Convergys
Convergys Customer Solutions help optimize everyday interactions
throughout our clients' enterprises - turning the customer
experience into a strategic differentiator. As a single-source
provider of agent-assisted, self-service and proactive care,
Convergys combines agent-assisted services, analytics, and
innovative technology to optimize the customer experience and
strengthen customer relationships. Info:
http://www.convergys.com.
