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Customer Service Is Common Sense That Isn’t Always So Common

Mobivox Unveils CRM Over Voice

Improving Customer Service by Differentiating “What I Meant”, “What I Said” and “What I Need”

Outsourced Service Provider Converso Reports Highest Monthly Revenues

Fixing Customer Service Shortfalls Can Reduce Costs

Business Process Outsourcing puts Sri Lanka on the Global Outsourcing Map

BGL Group chooses Sword Ciboodle for advanced CRM

PX Software delivers Integron subsidiary in UK

Contact Centre Agents Frustrated by IT

LRA Worldwide Partners with FJC Security on Service Initiatives

Computertel Win Best Customer Service Award

Key Players Join Forces to Expand Customer Service Applications

Fizzback Helps Phones 4U Increase Customer Advocacy

Dollond & Aitchison Adopt New Technology to Improve Service

Sabio and Avaya Launch Voice of the Contact Center Agent

Web-based Dashboard for Contact Centers Launched

Ken Blanchard Launches Legendary Service in UK

47% Dissatisfied With Workforce Management Process

Badly Served Britain Votes With it's Feet

Happy New Year for easyJet Customers

50% Vendors Tie Pay to Customer Satisfaction

 

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