Police Officers Rated Using Touchscreen Technology
Kuala Lumpar - Instant public feedback helps improve customer service
Touchscreen customer feedback technology is once again being put to use in the drive to improve customer service around the world.
Police officers in Kuala Lumpar will be rated for service by
customers in police stations accross the country.
The Government of Kuala Lumpar intends to set up a touch-screen
user interface at police stations across the country to collect
public comments in an effort to improve the level of customer
service provided by enquiry desk law enforcement officers.
Thestar.com reports a spokesman for Deputy Supt Lee Fong Koi
as saying the
public response throughout the test run has demonstrated a
preference for touchscreens over text messaging on mobile phones.
He also said that it is was matter of convenience for the public
to be able to enter their ratings immediately while at the
police station.
The touch screen customer service rating system has been around
since July this year as part of the Government Transformation
Programme's (GTP) Crime National Key Results Area (NKRA), which
enables the public to rate police officers serving them at the
front of police stations in Selangor.
There are currently 165 counters in 82 police stations
throughout Selangor assigned to handle crime related cases (not
including traffic issues), that are taking part in the
initiative.
Officers are rated on a scale of one to four, with four being
the very best based on evaluations such as efficiency and
customer satisfaction.
Police officers who continually receive low ratings will be put on a development and coaching programme. Info: The Star
