Pivotal CRM Listed as Top Enterprise Tool

CDC Software Corporation, a global provider of hybrid enterprise software applications and services, today announced that its Pivotal 6.0 CRM software suite is a "must have" Top 15 CRM enterprise tool for 2011 by ISM Inc.

It is the 15th consecutive year that ISM Inc., the customer relationship management (CRM) and customer centric business strategic advisors, has included CDC Software's Pivotal CRM in its "Top 15" CRM software packages for the enterprise category.

 

Pivotal CRM was chosen after intensive testing at the ISM Software Lab in the US. Each package is rated according to 209 selection criteria, including 98 business functions, 48 technical features, 36 implementation capabilities, 10 real time criteria and 17 user-support features.

"CDC Software is to be praised for obtaining the Top 15 honour as ISM's software selection process is strenuous and comprehensive," said Barton Goldenberg, president, ISM. "CDC Software is a leader in the CRM industry."

"The 2011 winners of the Top 15 continue to raise the bar for the CRM community with significant advancements in functionality and connectability," continued Barton Goldenberg. "Mobile access and Social CRM have become must-haves for sales and marketing professionals and their always-on, always-connected digital clients."

The Top 15 selections are featured in ISM's 18th edition of The Guide to CRM Automation and in a Top 15 CD available at (
Jason Rushforth, president of CDC Front Office solutions business for CDC Software, said:

 "We are honoured to appear on ISM's listing of top CRM providers for the 15th consecutive year. Pivotal CRM is built on a highly flexible, Microsoft.net-based architecture, with a rich set of CRM capabilities that support best-in-class mobile sales functionality and multi-language, global sales and marketing campaigns. This award not only validates our commitment to ongoing product innovation, but also our continuing commitment to providing increasing value in support of our customers' success."

About ISM

Founded in 1985, ISM has established itself as the premiere strategic advisor to organizations planning and implementing CRM and Social CRM initiatives. Companies, non-profits and government agencies receive hands-on guidance from the most experienced CRM and Social CRM team in the world. ISM annually publishes The Guide to Mobile and Social CRM and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. Our list of clients includes the American Automobile Association (AAA), Amtrak, Giorgio Armani, IBM, ExxonMobil, Kraft, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Sara Lee, T. Rowe Price, United Way, Xerox, and the U.S. Department of Defense. Info: http://www.ismguide.com.
 

About CDC Software

CDC Software is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. CDC Software's solutions include enterprise resource planning (ERP), manufacturing operations management, enterprise manufacturing intelligence, supply chain management (demand management, order management and warehouse and transportation management), global trade management, e-Commerce, human capital management, customer relationship management (CRM), complaint management and aged care solutions. Info: http://www.cdcsoftware.com.
 

Read more customer service news